A HINDHEAD care home was rated “good” for effective service by Care Quality Commission inspectors nursing home MoorHouse but required improvement in four other areas.

A report in November, following an unannounced inspection in October, at MoorHouse Nursing Home, which is owned by Ashberry Healthcare, found call bells were not always responded to “in a timely way” and although people’s care plans were reviewed on a regular basis, they were not invited to join in the review process and be actively involved in their future care choices.

At times, people’s needs were not assessed appropriately and care and treatment was not provided in response to their individual needs and preferences.

The report found staff were sufficiently skilled to care and support people to have a good quality of life.

Responding to the findings, Ashberry finance director Robert Evans told The Herald steps had already been taken to address the areas identified as in need of improvement.

“Ashberry owns eight different care homes,” he said.

“We have owned MoorHouse since 2008.

“It’s a lovely house but it’s always been a bit old-fashioned, which is why we put a new manager in place in June.

“We have also put in a lot of new systems and are very anxious to get it back up to date by the end of the year.

“When I bought it there were no organised activities but there are now lots of activities. I want there to be activities seven days a week and we are recruiting more people to organise that.

“We know we have got to make changes and provide good quality care and that is why we have a new manager. MoorHouse is pretty full at the moment, which is good.

“We have installed a proper call logging system to make sure calls are responded to immediately and I can also monitor it remotely.”