CHESTNUT View Care Home has come under fire from the family of a ‘bed blocking and bewildered’ 92-year-old resident, who claim she has been evicted in breach of contract.

Michael Wilson, from Hollywater, told The Herald he would be taking further action after the Haslemere care home refused to take his mother back, when she was taken to Guildford’s Royal Surrey County Hospital for observation following a fall.

Mr Wilson and her family allege the care home has reneged on the contract they signed in March, which was drawn up with the clear understanding the Haslemere pensioner had suffered a series of falls at home for which she had received treatment at Milford and Farnham community hospitals – and which necessitated her move to Chestnut View.

Mr Wilson’s mother was taken to the Royal Surrey for observation after falling but had not suffered serious injury. She was given the all-clear and was due to be discharged on May 30.

But following a re-assessment conducted at the hospital by the care home, on June 2, Chestnut View notified the family it would not take her back.

Mr Wilson told The Herald this week: “I was notified on June 4 and demanded a meeting, which took place on June 6.

“The care home flagged up my mother had an increased risk of falls, she would require additional supervision and her room was no longer suitable.

“Our considered opinion is her assessment now is no different than in March when she had been hospitalised because of falls.

“She is known to have a history of falling, all of which was known at the time of her first assessment.

“They no longer acknowledge the contract in existence.

“Mum in the meantime, is still in the Royal Surrey blocking a bed, and in a state of bewilderment.

“At the meeting on June 6, we were given no options to discuss but told the placement would not continue.

“To date, there has been no written confirmation of termination of contract or copies of current and original assessments by way of substantiation of the need to evict, as had been promised at the meeting.”

Responding, St Cloud Care group operations director Micky Shirley, said: “We do not discuss residents’ conditions on an individual basis to respect confidentiality of the residents in our care.

“Before we admit residents or readmit residents after a stay in hospital we undertake a full assessment.

“During this assessment the individual residents’ choices and needs are fully considered.

“This is to allow care, treatment and the required support to be delivered in line with legislation, our high quality standards and evidence based guidance.

“This includes the National Institute for Health and Care Excellence and other expert professional bodies to achieve effective outcomes. Where a resident’s needs have changed, we discuss options with the resident and their family to allow a placement to continue.

“It is unfortunate that in certain cases, a family will not work in partnership with us to allow a resident to be safely readmitted. Our main priority, and our ongoing commitment, is always to ensure we can provide personalised care and the high standards of care are maintained at all the care homes in our group.”